I'd give zero stars if it was an option. Don't waste your time on this company.My first Rabbit had a plastic handle.When it broke after several years of use, I replaced it with a metal handle Rabbit because it had 10-year warrantee.(I think the first one had a 2-year warrantee.)
The new Rabbit malfunctioned.A mission-critical piece of rubber tore, making the Rabbit useless.I sent the Rabbit to Metrokane per the package instructions.(I paid the postage and also had to enclose a check to cover *their* mailing costs.)
A week or so later, my Rabbit was returned to me without any repairs.Their note said that they couldn't find anything wrong with the thing.I phoned Metrokane to complain.They said that the rubber was not covered by the warrantee. I was told to get rubber glue to fix the thing.I checked the warrantee.Nowhere does it say that certain parts are not covered.Finally they agreed to replace it.
The replacement was defective.The Metrokane rep. copped an attitude when I complained, saying that I was probably using it incorrectly.(Remember, I'd owned a Rabbit and had used it for years, so I'm sure I knew how to use it.)
The company wouldn't send another Rabbit and I refused to spend more money to return the second defective product.I'm using a $10 knock-off now.It works every time.
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Product Description:
The original - uncorks bottles in seconds. The Rabbit Corkscrew from Metrokane is quick like a bunny! It will pull a wine cork in 3 seconds flat. After uncorking, the Rabbit Corkscrew quickly and easily ejects the cork from the worm. This popular corkscrew has been redesigned with a precision, metal gear mechanism that's laboratory tested to last through more than 10,000 uncorkings. The ergonomic design with black soft rubber grip pads puts an end to awkward wine bottle opening. Used by professionals. Includes foil cutter, extra worm and presentation box. Carries a 10-year manufacturers warranty.Also available in Black.This corkscrew is synthetic cork friendly
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